Privacy Policy

Effective Date: September 29, 2026

Welcome to FlipzBuy (“FlipzBuy”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you provide when you visit or use our website:

https://flipzbuy.com/

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website, creating an account, placing an order, contacting us, or subscribing to our communications, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal Information

When you create an account, place an order, submit an enquiry, or otherwise interact with us, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• Account login information
• Order and purchase information
• Payment-related information
• Information provided when contacting customer support
• Any other information you voluntarily provide to us

B. Payment Information

Payments may be processed through third-party payment service providers.

We generally do not store complete payment card, UPI, banking, or other sensitive payment credentials on our own servers. Payment information may be collected and processed directly by the applicable payment service provider according to its own privacy policy and security practices.

C. Order and Delivery Information

When you place an order, we may collect information necessary to process and deliver your order, including:

• Order number
• Products purchased
• Amount paid
• Payment status
• Shipping address
• Contact number
• Delivery and tracking information
• Return, refund, or cancellation information

D. Enquiry and Customer Support Information

If you contact us through our enquiry form, email, phone, WhatsApp, or another support channel, we may collect the information you provide, such as your name, email address, phone number, and message.

E. Technical and Usage Information

When you access our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website interactions
• Cookies and similar technologies

We use this information primarily to operate, secure, maintain, and improve our website.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To create and manage your customer account
• To process and fulfil orders
• To process payments through applicable payment providers
• To arrange shipping and delivery
• To provide order tracking
• To process returns, refunds, cancellations, and exchanges
• To respond to enquiries and customer-support requests
• To communicate with you regarding your orders
• To send transactional notifications
• To send promotional communications where permitted and where you have subscribed or otherwise provided the necessary consent
• To provide information about new products, offers, discounts, and promotions
• To improve our website, products, and services
• To personalize your shopping experience
• To detect and prevent fraud, abuse, unauthorized activity, and security incidents
• To maintain website and system security
• To comply with applicable legal, regulatory, tax, accounting, and law-enforcement requirements
• To establish, exercise, or defend legal claims

We will use personal information only for legitimate and specified purposes and, where consent is required, in accordance with applicable law.

3. Cookies and Similar Technologies

FlipzBuy may use cookies and similar technologies to:

• Keep you signed in
• Remember shopping-cart and account information
• Understand how visitors use our website
• Improve website performance
• Remember preferences
• Provide relevant content and marketing where applicable
• Detect fraudulent or unauthorized activity

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

4. Sharing of Personal Information

We do not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business and provide our services. These may include:

• Payment processors and payment gateways
• Shipping and logistics partners
• Delivery and courier companies
• Website hosting and technology providers
• Customer-support providers
• Analytics and website-performance providers
• Marketing and communication service providers
• Fraud-prevention and security providers
• Professional advisers, where necessary
• Government authorities, courts, regulators, or law-enforcement agencies where legally required

Third-party service providers may process personal information only for the purposes relevant to the services they provide to us and subject to applicable contractual, legal, or security requirements.

5. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

6. Marketing Communications

If you subscribe to our email or promotional communications, we may send you information about:

• New products
• Offers and discounts
• Sales
• Promotions
• New arrivals
• Other FlipzBuy updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications, such as order confirmations, payment notifications, shipping updates, or information concerning your account or existing orders.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and should notify us if you believe that your account has been accessed without authorization.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our products and services
• Maintaining transaction and business records
• Resolving disputes
• Preventing fraud and abuse
• Complying with legal, tax, accounting, and regulatory requirements
• Establishing or defending legal claims

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Request information about how your personal data is used
• Raise a complaint regarding our processing of your personal information

Where consent is the basis for processing, you may withdraw consent by contacting us using the details below. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Some requests may be subject to applicable legal or regulatory limitations.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Fraud and Security

We may use information associated with your account, orders, device, and website activity to identify and prevent:

• Fraudulent transactions
• Unauthorized account access
• Abuse of promotions
• Suspicious activity
• Attempts to interfere with our website or services

Information may be shared with relevant service providers or authorities where reasonably necessary for fraud prevention, security, or legal compliance.

12. International Data Processing

Some of our third-party service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate contractual or security safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Website functionality
• Technology
• Legal or regulatory requirements
• Business practices

The updated Privacy Policy will be posted on this page with a revised “Effective Date.”

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a complaint regarding the handling of your personal information, please contact us:

FlipzBuy

Website: https://flipzbuy.com/

Email: [email protected]

For privacy-related requests, please include sufficient information for us to identify your account or request while avoiding unnecessary disclosure of sensitive information.

15. Grievance / Privacy Requests

If you have a concern about how your personal information is handled, you may first contact us using the contact details above.

We will review and respond to privacy-related requests and complaints within the timeframe required under applicable law.

By using FlipzBuy, you acknowledge that you have read and understood this Privacy Policy.

Terms and Conditions

Effective Date: September 29, 2026

Welcome to FlipzBuy (“FlipzBuy”, “we”, “us”, or “our”). These Terms and Conditions govern your access to and use of the FlipzBuy website:

https://flipzbuy.com/

By accessing our website, creating an account, placing an order, or purchasing any product from FlipzBuy, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before using our website or placing an order.

1. About FlipzBuy

FlipzBuy is an online shopping platform offering a range of consumer products through its website.

Products may be sourced from third-party manufacturers, suppliers, distributors, or fulfillment partners. Product availability, specifications, packaging, and delivery times may therefore vary.

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Website Use

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorized access to our website, servers, accounts, or systems.
• Interfere with the operation or security of the website.
• Use automated systems to scrape, copy, or extract website content without authorization.
• Submit false, misleading, or fraudulent information.
• Attempt to place fraudulent or unauthorized orders.
• Reproduce, distribute, or commercially exploit our website content without permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, prices, and other information displayed on the website are accurate.

However:

• Product colors may appear different depending on your device or screen.
• Product images may be for illustrative purposes.
• Minor variations in color, dimensions, packaging, texture, or appearance may occur.
• Product specifications may occasionally change due to manufacturer or supplier updates.
• Availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information.

5. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment.

If a product becomes unavailable after you place an order, we may:

• Cancel the affected order;
• Offer an alternative product, where appropriate; or
• Provide a refund for the unavailable product.

If an order is cancelled by us, any eligible payment received for the cancelled order will be refunded through the applicable payment method or process.

6. Prices

Product prices displayed on the website are subject to change without prior notice.

Unless specifically stated otherwise, applicable taxes, shipping charges, or other charges may be displayed separately during checkout.

We make reasonable efforts to display correct prices. However, if an obvious pricing or listing error occurs, we reserve the right to correct the error.

If an order has been placed at an incorrect price due to an obvious technical or pricing error, we may contact you regarding the issue and provide the option to proceed at the correct price or cancel the affected order.

7. Orders

When you place an order, you are making an offer to purchase the selected products subject to these Terms and Conditions.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

• Product unavailability
• Pricing or listing errors
• Payment problems
• Incorrect customer information
• Suspected fraud
• Duplicate orders
• Abnormal purchasing activity
• Shipping limitations
• Violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded.

8. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

• Name
• Mobile number
• Email address
• Complete shipping address
• PIN/ZIP code
• Apartment/house information
• Other delivery information required to fulfil the order

FlipzBuy will not be responsible for delays, failed deliveries, additional charges, or losses caused by incorrect or incomplete information provided by the customer.

9. Payment

We may offer different payment methods through third-party payment providers.

Payment methods available to you may include, depending on availability:

• UPI
• Credit cards
• Debit cards
• Net banking
• Wallets
• Cash on Delivery
• Other payment methods supported at checkout

Payment processing may be handled by third-party payment service providers.

You agree to provide valid payment information and authorize the applicable payment provider to process your transaction.

We do not guarantee that every payment method will always be available.

10. Cash on Delivery

If Cash on Delivery (“COD”) is available for your order, additional conditions may apply.

We may limit COD availability based on:

• Delivery location
• Product type
• Order value
• Previous order history
• Courier availability
• Fraud-prevention considerations

We reserve the right to verify COD orders before dispatch.

Repeated refusal to accept COD orders or suspicious COD activity may result in COD being unavailable for future orders.

11. Shipping and Delivery

Orders are shipped to the address provided during checkout.

Estimated delivery times displayed on the website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

• Courier delays
• Weather conditions
• Holidays
• Public events
• Transportation disruptions
• Incorrect address information
• Remote delivery locations
• Supplier or fulfillment delays
• Regulatory restrictions
• Unforeseen circumstances

Once an order has been handed over to the applicable delivery partner, delivery may also be subject to that carrier's operational conditions.

12. Shipping Delays

Although we make reasonable efforts to ensure timely delivery, FlipzBuy does not guarantee delivery on a specific date unless expressly stated.

If your order is delayed, please contact our customer support team with your order number.

We may contact the relevant shipping or fulfillment partner to investigate the delay.

13. Delivery Attempts and Undelivered Orders

Customers are responsible for being available to receive their orders or providing appropriate delivery instructions.

If an order cannot be delivered because of:

• Incorrect address
• Incorrect phone number
• Customer unavailable
• Customer refusal
• Repeated failed delivery attempts
• Customer-requested cancellation after dispatch

additional shipping, return, or handling charges may apply where permitted by applicable law and the applicable policy.

14. Order Cancellation

Cancellation requests may be accepted only before the order reaches a stage where cancellation is no longer operationally possible.

Once an order has been processed, packed, shipped, or handed over to a fulfillment or delivery partner, cancellation may no longer be possible.

To request cancellation, contact FlipzBuy customer support as soon as possible and provide your order number.

15. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms and Conditions.

Depending on the product and circumstances, a return or refund may be available for issues such as:

• Damaged products
• Defective products
• Incorrect products
• Missing items
• Products that do not match the order

Eligibility requirements, exclusions, time limits, evidence requirements, and refund procedures are described in our Return & Refund Policy.

Please review that policy before placing an order.

16. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within the timeframe specified in our Return & Refund Policy.

We may request:

• Order number
• Photographs of the product
• Photographs of the packaging
• Video evidence, where reasonably required
• Description of the issue
• Other information necessary to investigate the claim

Failure to provide requested information may affect our ability to process the claim.

17. Refunds

Where a refund is approved, it will generally be processed using the original payment method or another method permitted by applicable payment-provider procedures.

The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.

FlipzBuy is not responsible for delays caused by banks, payment processors, card networks, or other third-party financial institutions.

18. Third-Party Suppliers and Fulfillment Partners

Some products may be fulfilled directly or indirectly by third-party suppliers, manufacturers, distributors, warehouses, or logistics partners.

This may result in differences in:

• Packaging
• Shipping origin
• Delivery time
• Product branding
• Product availability
• Product appearance

We remain responsible for handling customer orders in accordance with our applicable policies and obligations, but certain operational aspects may be performed by third-party service providers.

19. Promotions and Discounts

From time to time, FlipzBuy may offer discounts, promotional codes, sales, or other promotional offers.

Promotions may have additional terms, including:

• Expiry dates
• Minimum order values
• Product exclusions
• Customer eligibility restrictions
• Usage limits
• One-time-use restrictions

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to modify or discontinue a promotion subject to applicable law.

20. Intellectual Property

All content available on the FlipzBuy website, including where applicable:

• Logos
• Brand names
• Text
• Graphics
• Images
• Product descriptions
• Website design
• Layout
• Icons
• Videos
• Software
• Other materials

is owned by or licensed to FlipzBuy or the applicable rights holder and is protected by applicable intellectual-property laws.

You may use the website for personal and legitimate shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by law.

21. User Accounts

If you create an account on FlipzBuy, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Providing accurate information.
• Keeping your account information updated.
• Preventing unauthorized access to your account.

You should immediately contact us if you suspect unauthorized access to your account.

We may suspend or terminate accounts associated with fraudulent, abusive, or unauthorized activity.

22. Third-Party Websites and Services

Our website may contain links, integrations, payment services, advertisements, or other functionality provided by third parties.

We do not control third-party websites or services and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

23. Disclaimer

To the extent permitted by applicable law, FlipzBuy provides the website and its content on an “as available” basis.

We do not guarantee that:

• The website will always be available;
• The website will always be error-free;
• All product information will always be completely accurate;
• Products will always be available;
• Delivery will always occur within an estimated timeframe;
• The website will be free from interruptions or technical issues.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

24. Limitation of Liability

To the maximum extent permitted by applicable law, FlipzBuy will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot lawfully be excluded.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited under applicable law.

25. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fire
• Severe weather
• Epidemics or pandemics
• War
• Civil unrest
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• Major technical failures
• Supply-chain disruptions
• Other events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

26. Privacy

Your use of FlipzBuy is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using the website, you acknowledge that you have read the applicable Privacy Policy.

27. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated Terms will be published on this page with a revised Effective Date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

28. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising from or relating to your use of the website or purchase of products shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights available to you under applicable law.

29. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

FlipzBuy

Website: https://flipzbuy.com/

Email: [email protected]

By accessing or using FlipzBuy, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Contact Us

We're here to help with your orders, delivery, returns and refunds. Email us and include your order number so we can help you faster.

Customer Support

Email: [email protected]

Website

https://flipzbuy.com/

For details on deliveries, cancellations, returns and refunds, please see our Shipping and Delivery Policy and our Refund and Cancellation Policy.

Shipping and Delivery Policy

Effective Date: September 30, 2026

This policy explains how FlipzBuy (https://flipzbuy.com/) ships and delivers orders.

1. Delivery Area

We currently deliver only within India. We do not ship to addresses outside India.

2. Shipping Charges

Shipping is free on all orders, unless a shipping charge is explicitly mentioned on the product page. Any applicable shipping charge is shown clearly at checkout before you make the payment.

3. Delivery Time

Orders are usually delivered within an estimated 4–8 days from the date of order. Delivery to remote locations, or during festivals, sales, bad weather or other circumstances beyond our control, may take longer.

4. Order Tracking

Once your order is shipped, you can track it using the Tracking option on our website or from My Orders in your account.

5. Delivery Address

Please make sure your name, address, pincode and phone number are correct when placing your order. If you notice a mistake, contact us as soon as possible and we will try to correct it before the order is shipped.

6. Damaged or Incorrect Deliveries

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We will arrange a replacement or a full refund as described in our Refund and Cancellation Policy.

7. Contact Us

Email: [email protected]

Refund and Cancellation Policy

Effective Date: September 30, 2026

This policy explains how cancellations, returns and refunds work for orders placed on FlipzBuy (https://flipzbuy.com/).

1. Order Cancellation

You can cancel your order at any time before it is shipped by contacting us with your order number. Cancelled orders receive a full refund.

Once an order has been shipped, it can no longer be cancelled. You may instead request a return as described below.

2. Returns

You can request a return within 7 days of delivery. To be eligible, the product must be unused and returned in its original condition and packaging, with all tags, accessories and freebies.

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery with your order number and photos of the product and packaging.

3. Refunds

We provide a full refund of the amount paid for cancelled orders and approved returns.

Refunds are made to the original payment method used for the order (UPI, card, net banking or wallet). Once a refund is approved, it is processed within 5–7 working days. Your bank or payment provider may take a few additional days to show the amount in your account.

4. How to Request a Cancellation, Return or Refund

Contact us with your order number and the reason for your request:

Email: [email protected]